Microtronix technical support staff have a reputation for providing timely and informative solutions to customer questions regarding use and configuration of our products.
Available via:
Electronic (email) service requests,
Phone service requests, and
Extended installation support.
Technical Support Contracts provide access to technical support to resolve technical issues associated with the use of the product in the customer's application. The contracts are for 10 and 40 hours of support and do not include software maintenance. Users are required to have an active Software Maintenance Contract in place if they wish to receive software updates as may be required to resolve a particular technical problem.
Support hours are charged on per incident use at a minimum of one half (½) hour per incident, and additional fifteen (15) minute increments thereafter, at the discretion of Microtronix.
Response time from submission of the incident is one business day maximum. Technical support will be available by phone during our normal 9 AM to 5 PM EST business hours. Support Incidents are logged and results documented.
