Technical Support

Microtronix is fully committed to providing a superior level of technical support to our customers. Most products include one hour of Technical Support to resolve installation problems or aid in unit configuration. These installation technical support hours expire 45-days after delivery of the product to the customer. After this period, to receive Technical Support customers are required to purchase a Technical Support Contract as listed on the panel on the right.

 

Microtronix provides supports services through a variety of channels including; on-line help desk, email, phone, or in person on-site at the customer's premises.

 

Technical Support Contracts


Microtronix technical support staff have a reputation for providing timely and informative solutions to customer questions regarding use and configuration of our products. 


Technical Support Contracts are available for:

  • Electronic (email) service requests
  • Phone service requests
  • Extended installation support
  • On-site technical support

Technical Support Information

Email: support@microtronix.com


Business Address:

126-4056 Meadowbrook Drive

London, Ontario  N6L 1E3

CANADA


Tel: +1 519 690-0091

Fax: +1 519 690-0092


Download Technical Support and Design Services Contracts

Support Options

Technical Support Incident Contract

Technical Support Contract

Standard Engineering Services Contract

Platinum Engineering Services Contract


Engineering Design Services

Corporate Brochure

FPGA Product Catalog

Datacom Product Catalog