Technical Support
Microtronix is fully committed to providing a superior level of technical support to our customers. Most products include one hour of Technical Support to resolve installation problems or aid in unit configuration. These installation technical support hours expire 45-days after delivery of the product to the customer. After this period, to receive Technical Support customers are required to purchase a Technical Support Contract as listed on the panel on the right.
Microtronix provides supports services through a variety of channels including; on-line help desk, email, phone, or in person on-site at the customer's premises.
Technical Support Contracts
Microtronix technical support staff have a reputation for providing timely and informative solutions to customer questions regarding use and configuration of our products.
Technical Support Contracts are available for:
- Electronic (email) service requests
- Phone service requests
- Extended installation support
- On-site technical support
Technical Support Information
Email: support@microtronix.com
Business Address:
126-4056 Meadowbrook Drive
London, Ontario N6L 1E3
CANADA
Tel: +1 519 690-0091
Fax: +1 519 690-0092
Download Technical Support and Design Services Contracts
Technical Support Incident Contract
Standard Engineering Services Contract
Platinum Engineering Services Contract
Engineering Design Services