Microtronix is fully committed to providing a superior level of technical support to our customers. Therefore, most products include one hour of Technical Support to resolve installation problems or aid in unit configuration. These installation technical support hours expire 45-days after delivery of the product to the customer. After this period, to receive Technical Support customers are required to purchase a Technical Support Contract as listed below.
Microtronix provides supports services through a variety of channels including; on-line help desk, email, phone, or in person on-site at the customer's premises.
Technical Support Contracts
Microtronix technical support staff have a reputation for providing timely and informative solutions to customer questions regarding use and configuration of our products.
Technical Support Contracts are available for:
Electronic (email) service requests
Phone service requests
Extended installation support
On-site technical support